Karen Funk Blocher said: This is so typical of so many companies, large and small. A few of them have a clue about the benefits of keeping customers in the loop, but many just don't. They don't have systems in place to communicate with us, they don't have the trained staff, and they don't want to post PR that may make them look bad to investors. I've seen it from First Magnus to Sprint, eBay to that soundtracks website I got my Murray Gold CD from. They're not talking, no matter how much the communication is needed and deserved. Date: 2/27/2008 2:53:01 AM Karen Funk Blocher said: This is so typical of so many companies, large and small. A few of them have a clue about the benefits of keeping customers in the loop, but many just don't. They don't have systems in place to communicate with us, they don't have the trained staff, and they don't want to post PR that may make them look bad to investors. I've seen it from First Magnus to Sprint, eBay to that soundtracks website I got my Murray Gold CD from. They're not talking, no matter how much the communication is needed and deserved. Date: 2/27/2008 2:53:01 AM

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