lisa said: I always get annoyed when I call and they ask me to punch in my credit card number or insurance ID, then when I reach a rep, they ask me for the info all over again. When I ask them why they have me enter all the info just to be asked for it again, they have no idea that the automated voice even asked for it. GAH Date: 7/27/2009 11:51:18 AM Karen Funk Blocher said: Now I've forgotten what I was going to say.... The Web, when it works, is a great help for government services. If it's set up right, the public can do most of what they need with little or no further work by a government employee, a;though I'm sure there is accounting ro be done based on the data generated. And yeah, the corporate phone stuff can be annoying. Most of the calls at my house now are the following: 1. Requests to help the Democrats in one way or another 2. Requests from charities 3. Wells Fargo wants to sell me some service or other 4. polls and surveys Date: 8/1/2009 3:10:59 PM lisa said: I always get annoyed when I call and they ask me to punch in my credit card number or insurance ID, then when I reach a rep, they ask me for the info all over again. When I ask them why they have me enter all the info just to be asked for it again, they have no idea that the automated voice even asked for it. GAH Date: 7/27/2009 11:51:18 AM Karen Funk Blocher said: Now I've forgotten what I was going to say.... The Web, when it works, is a great help for government services. If it's set up right, the public can do most of what they need with little or no further work by a government employee, a;though I'm sure there is accounting ro be done based on the data generated. And yeah, the corporate phone stuff can be annoying. Most of the calls at my house now are the following: 1. Requests to help the Democrats in one way or another 2. Requests from charities 3. Wells Fargo wants to sell me some service or other 4. polls and surveys Date: 8/1/2009 3:10:59 PM

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